Terms of Service
Please read these terms carefully before using our service.
Last Updated: April 6, 2026
Welcome to Sprello. Please read these Terms of Service ("Terms") carefully before using our Services. These Terms are a binding agreement between you and Sprello, Inc. ("Sprello," "we," "us," or "our").
By creating an account, accessing, or using our website (sprello.ai), platform, APIs, or any related services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
If you are using the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms. In that case, "you" and "your" refer to that organization.
ARBITRATION NOTICE: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 16, YOU AGREE THAT DISPUTES BETWEEN YOU AND SPRELLO WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
1. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by posting a notice on our website or by sending you an email. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services.
2. Eligibility
You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Services. By using the Services, you represent and warrant that you meet this requirement.
3. Your Account
You must create an account to use the Services. You agree to provide accurate, complete, and current information when creating your account and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not share your account credentials with any other person.
You must notify us immediately at contact@sprello.ai if you suspect any unauthorized access to or use of your account.
We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms.
4. The Services
Sprello is a visual AI workflow platform that enables you to build, run, and scale AI-powered creative workflows. The Services allow you to submit content (including images, text prompts, and other inputs) for processing by third-party AI model providers, and to receive and manage generated outputs (including images, videos, and text).
We may update, modify, or discontinue any part of the Services at any time. We will make reasonable efforts to notify you of material changes that adversely affect your use of the Services, but we are not obligated to do so.
5. Workspaces and Teams
The Services are organized around workspaces. When you create a workspace, you are the workspace owner. You may invite other users to join your workspace and assign roles (such as Owner, Editor, or Viewer) that determine their level of access.
As a workspace owner, you are responsible for managing access to your workspace and for ensuring that your team members comply with these Terms.
6. Customer Content and Ownership
Your Content
"Customer Content" means any content you upload to, create through, or submit to the Services, including images, videos, text prompts, reference materials, workflow configurations, and any outputs generated by the Services based on your inputs ("Outputs"). For the avoidance of doubt, both your inputs and Outputs are your Customer Content.
You retain all rights, title, and interest in your Customer Content. Sprello does not claim any ownership of your Customer Content.
License to Sprello
You grant Sprello a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify (for technical purposes such as formatting or compression), display, and process your Customer Content solely as necessary to provide the Services to you. This license terminates when you delete your Customer Content or when your account is terminated, except for copies retained in backups for a limited period as described in our Privacy Policy.
Your Responsibilities
You represent and warrant that you have all rights, licenses, and permissions necessary to submit your Customer Content to the Services and to grant the license above. You are solely responsible for your Customer Content, including ensuring that it does not violate any third-party rights or applicable laws.
You will not upload, submit, or otherwise provide any Customer Content that: (a) infringes any third-party intellectual property rights, privacy rights, or other rights; (b) contains sexually explicit, violent, or illegal content; (c) contains hateful, defamatory, or discriminatory content; (d) exploits minors; (e) violates any applicable law or regulation; or (f) contains malicious code, viruses, or other harmful components.
7. Artificial Intelligence Features
The Services provide AI content generation features ("AI Features") that allow you to submit inputs and generate outputs using third-party AI models. By using the AI Features, you acknowledge and agree to the following:
Output Quality and Accuracy. AI-generated outputs may not be unique, accurate, or suitable for any particular purpose. Outputs may contain errors, inaccuracies, or artifacts. You are solely responsible for reviewing, evaluating, and determining the suitability of any outputs before use. Sprello makes no representations or warranties regarding the quality, accuracy, originality, or fitness of any output.
Non-Unique Outputs. Due to the nature of AI, the Services may generate similar or identical outputs for different users who provide similar inputs. You have no exclusive rights to outputs that are substantially similar to outputs generated for other users.
Third-Party AI Providers. The AI Features are powered by third-party AI model providers. When you use the AI Features, your inputs are transmitted to these providers for processing. You acknowledge that these providers have their own terms and practices. Sprello selects providers that commit to not using customer inputs or outputs for model training, as documented in our AI Data Handling materials.
No Training on Your Data. Sprello does not use your Customer Content to train, fine-tune, or improve AI models, except where you explicitly request fine-tuning of a model on your behalf. In such cases, only your data is submitted to the provider, and the resulting model is hosted by the provider.
Human Review Required. The Services are designed as a creative production tool where all outputs are presented for human review before external use. Sprello does not automate any decisions or actions based on AI output content. You are solely responsible for how you use any outputs generated by the Services.
8. Acceptable Use
You agree not to use the Services to:
(a) violate any applicable law, regulation, or third-party right;
(b) submit or generate content that is illegal, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
(c) interfere with or disrupt the integrity, security, or performance of the Services;
(d) attempt to gain unauthorized access to any part of the Services, other users' accounts, or any systems or networks connected to the Services;
(e) use any automated means (including bots, scrapers, or crawlers) to access or use the Services, except through our authorized APIs;
(f) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services;
(g) use the Services to develop a competing product or service;
(h) circumvent any access controls, rate limits, or security measures of the Services;
(i) use the Services for any purpose that involves automated decision-making, mission-critical applications, or weapons development; or
(j) use the Services in a manner that places an unreasonable load on our infrastructure.
A violation of the above is grounds for suspension or termination of your account.
9. Fees and Payment
Subscriptions and Credits
Certain features of the Services require a paid subscription. When you subscribe to a paid plan, you agree to pay the applicable fees. The Services operate on a credit-based system, where each AI generation consumes credits based on the model and parameters used.
Free Trial
Sprello may offer a free trial with a limited number of credits. Free trial credits are subject to the same terms as paid credits. We may modify or discontinue the free trial at any time.
Billing
We use Stripe to process payments. By providing your payment information, you authorize us to charge your payment method for the applicable fees. You agree to keep your payment information current and accurate.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). Unless you cancel before the end of your billing period, your subscription will automatically renew at the then-current price.
Refunds
Subscription fees are non-refundable except as required by applicable law. If a generation fails due to a system error, credits for the failed operation are automatically refunded to your account.
Price Changes
We may change our prices at any time. If we increase the price of your subscription plan, we will provide you with at least 30 days' notice before the price change takes effect. Your continued use of the Services after the price change constitutes your acceptance of the new price.
Taxes
All fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or charges imposed by taxing authorities in connection with your use of the Services.
10. Intellectual Property
Sprello's Rights
The Services, including all underlying software, algorithms, models, workflows, interfaces, documentation, and other technology, are owned by Sprello or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no other rights are granted to you.
Feedback
If you provide us with feedback, suggestions, or ideas about the Services, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use and incorporate that feedback into the Services without any obligation to you.
11. Privacy
Please refer to our Privacy Policy at https://sprello.ai/privacy for information about how we collect, use, and disclose your personal information.
12. Term and Termination
Term
These Terms remain in effect for as long as you have an account with us or use the Services.
Termination by You
You may terminate your account at any time by contacting us at contact@sprello.ai or through your account settings. Termination does not entitle you to a refund of any prepaid fees.
Termination by Us
We may suspend or terminate your access to the Services at any time, with or without cause, including if we reasonably believe that you have violated these Terms. If we terminate your account for cause, you will not be entitled to any refund.
Effect of Termination
Upon termination, your right to access and use the Services immediately ceases. Your Customer Content will be retained for 90 days following termination, during which you may contact us to request export of your data. After 90 days, your Customer Content will be deleted in accordance with our Privacy Policy and Data Management Policy.
Survival
Sections that by their nature should survive termination will survive, including provisions regarding intellectual property, limitation of liability, indemnification, dispute resolution, and any obligations that accrued prior to termination.
13. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPRELLO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SPRELLO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED. SPRELLO MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, RELIABILITY, OR COMPLETENESS OF ANY OUTPUT CONTENT GENERATED THROUGH THE SERVICES.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, INACCURACIES, OR CONTENT THAT INFRINGES THIRD-PARTY RIGHTS. YOU USE ALL OUTPUT CONTENT AT YOUR OWN RISK.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPRELLO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPRELLO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO SPRELLO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).
THESE LIMITATIONS APPLY REGARDLESS OF WHETHER SPRELLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
15. Indemnification
You agree to indemnify, defend, and hold harmless Sprello and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your Customer Content, including any claim that your Customer Content infringes or violates any third-party right; (c) your violation of these Terms; or (d) your violation of any applicable law.
16. Dispute Resolution and Arbitration
Informal Resolution
Before filing any formal dispute, you agree to first contact us at contact@sprello.ai and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration
If we cannot resolve the dispute informally, you and Sprello agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through binding individual arbitration, except for disputes that qualify for small claims court or disputes related to intellectual property rights. Arbitration will be conducted by the American Arbitration Association (AAA) under its then-current Commercial Arbitration Rules, and will take place in New York, New York.
Class Action Waiver
ALL CLAIMS AND DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. YOU AND SPRELLO EACH WAIVE THE RIGHT TO A JURY TRIAL.
Opt-Out
You may opt out of this arbitration agreement by sending written notice to Sprello, Inc., [Address], within 30 days of first accepting these Terms. The notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of arbitration.
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes not subject to arbitration will be resolved exclusively in the state or federal courts located in New York County, New York.
17. Copyright Infringement
If you believe that content on the Services infringes your copyright, please send a notice containing the following to contact@sprello.ai:
(a) A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
(b) Identification of the copyrighted work claimed to have been infringed;
(c) Identification of the infringing material and information sufficient for us to locate it;
(d) Your contact information, including address, telephone number, and email;
(e) A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and
(f) A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove or disable access to infringing content and to terminate the accounts of repeat infringers.
18. Third-Party Services
The Services may integrate with or contain links to third-party services, including AI model providers, payment processors, and authentication providers. These third-party services are not owned or controlled by Sprello, and your use of them is subject to their own terms and privacy policies. Sprello is not responsible for the practices or content of any third-party services.
19. Enterprise Customers
If you have entered into a separate Master Services Agreement, Data Processing Addendum, or Order Form with Sprello, those agreements govern your use of the Services to the extent they conflict with these Terms.
20. General
Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Sprello regarding the Services.
Severability. If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Waiver. Sprello's failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment. You may not assign these Terms or your rights under them without our prior written consent. Sprello may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Sprello.
Notices. We may provide notices to you by posting on the Services or by sending an email to the address associated with your account.
21. Contact Us
If you have any questions about these Terms, please contact us at:
Sprello, Inc.
Email: contact@sprello.ai
Website: https://sprello.ai